Privacy Policy

1. Introduction

Doclily OBGYN Clinic ("we," "our," or "the Clinic") is committed to protecting the privacy and confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

As a healthcare provider, we are bound by medical ethics and applicable data protection regulations to maintain the confidentiality of patient information.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Full name and contact details (phone number, email address, physical address)
• Date of birth and identification information
• Emergency contact information
• Insurance information (if applicable)
• Payment and billing information

Medical Information

As a healthcare provider, we collect sensitive medical information including:

• Medical history and current health conditions
• Obstetric and gynaecological history
• Medications and allergies
• Laboratory test results and diagnostic imaging
• Treatment plans and clinical notes
• Surgical records and procedure notes

Website Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referral source and search terms

3. How We Use Your Information

We use your information for the following purposes:

• Medical Care: To provide diagnosis, treatment, and follow-up care
• Appointments: To schedule, confirm, and remind you of appointments
• Billing: To process payments and manage financial accounts
• Communication: To send important health information, test results, and appointment reminders
• Quality Improvement: To improve our services and patient care
• Legal Compliance: To comply with legal and regulatory requirements

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal or medical information. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize disclosure
• Healthcare Providers: With other healthcare providers involved in your care (with your consent)
• Payment Processing: With secure payment processors to complete transactions
• Legal Requirements: When required by law, court order, or regulatory authorities
• Emergency Situations: When necessary to protect your vital interests

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Secure storage of physical and electronic records
• Encryption of sensitive data during transmission
• Access controls limiting who can view patient information
• Staff training on privacy and confidentiality
• Regular security assessments and updates

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain medical records in accordance with Nigerian healthcare regulations and professional guidelines. Medical records are typically retained for a minimum of 10 years after the last patient encounter. Personal information collected for other purposes is retained only as long as necessary to fulfill those purposes.

7. Your Rights

You have the following rights regarding your personal and medical information:

• Access: Request access to your medical records and personal information
• Correction: Request correction of inaccurate information
• Restriction: Request restriction of certain processing activities
• Withdrawal: Withdraw consent for optional services
• Complaint: Lodge a complaint with relevant regulatory authorities

To exercise these rights, please contact us using the information provided below. Note that certain requests may be subject to legal limitations or medical ethics requirements.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. Note that disabling cookies may affect certain website functionality.

We use Google Analytics to understand how visitors interact with our website. This service collects anonymous usage data to help us improve our services.

9. Third-Party Services

Our website integrates with third-party services including:

• Paystack: For secure payment processing
• Calendly: For appointment scheduling

These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

10. Children's Privacy

Our website is not intended for children under 18 years of age without parental consent. We do not knowingly collect personal information from minors without appropriate parental or guardian consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: